NG911 Emergency Management Software
Discover how our call handling software helps you manage retention while making the telecommunicator’s job easier.
“I rely on my call handling system, I take 30, 40 or more calls a day and don’t have time to mess up. Every second counts.”.
Trusted NG911 Software
Call takers and supervisors rely on Motorola Solutions Next Generation Core Services (NGCS) and call handling software because it leads them to the right response when every second counts.
Increase efficiency
Automate processes to better manage staffing and overcome training challenges.
Streamline workflows
Simplify tasks, save time, and gain intelligence and flexibility.
Reduce risk
Maximize performance, increase security and protect your PSAP against cyber threats.
Next Generation 9-1-1 Call Management Solutions
Deliver real-time data sooner and reduce the strain on telecommunicators and supervisors.
9-1-1 Call Routing and location services
Deliver realCallWorks CallStation-time data sooner and reduce the strain on telecommunicators and supervisors.
Gain new capabilities for a better response
Our location services plus the insight into your call routing activity and our 24/7 public safety grade monitoring – all ensure your agency has the tools for a better response.
Locating the 911 caller
Motorola Solutions’ location-based routing ensures public safety agencies more accurately route all 911 calls.
Accessing your call routing activity
Get the detail you require to manage your 911 call routing activity. Gain secure access to cases, reports and ensure operational integrity.
24/7 public safety-grade monitoring
Included in our 911 call routing service is public safety-grade monitoring and management. Our state-of-the-art technology, processes and tools, delivered by our highly trained team, is dedicated to public safety.
911 Call Handling -Gain Greater Efficiencies
Public safety agencies rely not only on our 911 call routing service, but on our NG911 call handling solutions because they lead you to the right response every time – faster and with greater efficiency.
VESTA® 9-1-1
Streamline staffing and training challenges and increase efficiency with powerful call handling, mapping and analytics solutions.
Unify your emergency call-handling operations as you enhance how you serve the community. Let VESTA and its integrated cloud and cyber capabilities help you better protect your community and the PSAP.
Technology changes and your emergency call handling software
To stay on top of constant change, you need emergency call handling and mapping software that is reliable, continues to innovate and makes the telecommunicator’s job easier. VESTA delivers all three and more so you can protect with confidence.
Trusted emergency call handling software
Trusted by thousands, answering over 65% of all 9-1-1 calls in the U.S., VESTA call handling software offers PSAPs proven technology that increases productivity and continually strengthens how you serve the public.
Turn Audio into Searchable Data
CommandCentral Smart Transcription turns the audio from 9-1-1 calls into data you can use real-time. Verify caller information, monitor 9-1-1 calls and preserve call transcripts for post call analysis. Transcription and translation at your fingertips.
Strengthen Response with One Map
CommandCentral Aware for 9-1-1 simplifies the work telecommunicators must do to locate the 9-1-1 caller. Increase their ability to respond quickly and accurately with greater situational awareness – all with one map.
Connect with the Community
CommandCentral Citizen Input allows telecommunicators to receive streaming video from 9-1-1 callers in a controlled environment with data they can use to better protect the public and first responders. Give the telecommunicator a sense of closure they may not have had before.
Gain a more informed and coordinated decision
VESTA 9-1-1 Data Assist provides real-time intelligence with life-saving data to better protect the community and first responders. Having text as an alternate communication method and details about the caller’s health and location can make all the difference in the speed and accuracy of the response.
Detect and Contain Cyber Threats
Your mission-critical systems must be fully available and resilient to cyberattacks. Security elements like antivirus or firewalls are no longer enough. The VESTA 9-1-1 Cybersecurity Services provide the technology to detect and contain cyberattacks before they harm your PSAP.
CommandCentral Call Handling
Secure and simplify your 911 operations with cloud-based call handling software.
Strengthen your 911 service
Leverage cloud capabilities to protect and enhance the experience for telecommunicators and citizens.
Secure operations
Without a secure platform, PSAP data and systems are at risk. Close the loop on vulnerabilities. Stringent security controls and processes built-in to the solution help protect the PSAP from costly cyberattacks.
Reduce IT complexity
Gain a standard IT platform that lessens the need for dedicated IT resources. Plus, with the native cloud solution, the PSAP minimizes on-site hardware, reducing maintenance costs, while increasing reliability and scalability.
Stay current
Stay ahead of rapidly evolving call-handling technology. Never be without the latest advances. New functionality is deployed rapidly, reliably and securely so the PSAP is always providing the best customer service to the community.
CallWorks CallStation
Achieve a cost effective and rapid NG9-1-1 deployment with 45% less backoffice server infrastructure.
CallWorks provides an easy-to-use, yet comprehensive solution for Next Generation 9-1-1 call handling. Here are just a few examples.
- Our offsite solution makes it possible for call takers to easily answer the call of duty from any location.
- Integrated Call Control with CallWorks and Flex CAD increases call taker focus with fewer keystrokes for faster response.
- With our cloud functionality, you extend the capability of your CallWorks platform to accept visual content from citizens, using a controlled, permission-based procedure.
Learn more about CallWorks and how it can help your PSAP face the challenges of today and tomorrow.
